FAQ

About Parkson

Is there a Store Locator on your website?

Yes, you will be redirected to our Store Locator page by clicking here.

I would like to call one of your store, where can I get the contact number?

You may find our store’s contact number from our Store Locator feature on our website.

I am looking for a brand, how can I locate it at one of your Parkson store?

You may use our Brands’ directory feature on our website to search for a brand and the Parkson store(s) it is available at.

I would like to know what brands are available at Parkson, where can I find the information?

You can search for a brand using our Brands’ directory feature on our website.

What is the business hours of Parkson stores?

We’re open daily for business from 10am to 10pm, including public holidays.

There’s a security sensor tag attached to the item i have recently purchased from Parkson, what should I do?

Please contact our Customer Service at 1300 88 0828, Monday to Friday, 9am – 6.30pm, excluding public holidays for assistance. Neccessary arrangements will be made by our Customer Service team and do remember to retain the original Parkson receipt.

I can’t seem to find the brand I am looking for through your Brands’ directory feature on your website.

The brands listed on our Brands’ directory feature are updated on a monthly basis. If you’re not able to search for the brand you’re looking for, please contact our Customer Service at 1300 88 0828, Monday to Friday, 9am – 6.30pm, excluding public holidays.

What is the business hours for BonusLink Members’ Day Sale?

We’re open for business from 10am to 10.30pm during BonusLink Members’ Day Sale, unless stated otherwise on our advertisements. For more details and dates on BonusLink Members’ Day Sale, please follow us on Parkson Facebook and/or Parkson Malaysia WeChat.

Parkson Discount Voucher

What is a Parkson Discount Voucher?

The Parkson Discount Voucher is a Pink colour voucher that comes in denominations of RM10 or RM50.

How do I get the Parkson Discount Voucher?

The Parkson Discount Voucher is usually issued in-store to customers on special promotion day(s) only. Every storewide purchase of RM150 and above entitles the customer to receive a free RM10 Parkson Discount Voucher. Some merchandise exclusion may apply, please visit us in-store for more details.

My Parkson Discount Voucher has expired, can I request for an extension?

Sorry to inform that the expiry date stamped on the Parkson Discount Voucher is final. Any request to extend the expiry date will not be entertained.

What is the validity of the Parkson Discount Voucher?

Please refer to your voucher; the expiry date is as stamped on the front of the voucher.

How, where and what can I use the Parkson Discount Voucher for?

The Parkson Discount Voucher can be used to make any purchases at any Parkson stores, some merchandise exclusion may apply, please refer to the overleaf of the voucher or in-store for more details.

Will I be given cash change for purchases made with my Parkson Discount Voucher?

Item(s) purchased with Parkson Discount Voucher must be of equivalent or greater value than the Parkson Discount Voucher used, differences will be forfeited.

Can I collect BonusLink Card Points or Parkson Card Accumulated Purchase Value (APV) for purchases made with the Parkson Discount Voucher?

The Parkson Discount Voucher does not qualify for any BonusLink Points or any other loyalty benefits.

Parkson Gift Voucher

Where can I purchase the Parkson Gift Voucher?

Parkson Gift Voucher can be purchased from our Customer Service Counters at any Parkson stores.

Where can I use my Parkson Gift Voucher?

The Parkson Gift Voucher can be used at any Parkson Malaysia Departmental Stores, Foodpark Supermarket by Parkson and other participating outlets.

My Parkson Gift Voucher has expired, can I request for an extension?

Sorry to inform that the expiry date stamped on the Parkson Gift Voucher is final. Any request to extend the expiry date will not be entertained.

What is the validity period of the Parkson Gift Voucher?

The Parkson Gift Voucher is valid for two (2) years from the date of issuance. Kindly refer to the expiry date as stamped on the voucher.

What denominations are available for the Parkson Gift Voucher?

The Parkson Gift Voucher is available in denominations of RM10 and RM50.

Can I collect BonusLink Points or Parkson Card Accumulated Purchase Value (APV) for purchases made with my Parkson Gift Voucher?

Yes, you are eligible to collect BonusLink Points or APVs for purchases made with Parkson Gift Voucher.

Can I purchase the Parkson Gift Vouchers with my Credit Card?

Yes, you can.

Will I be given cash change for a purchase made with my Parkson Gift Voucher?

Item(s) purchased with Parkson Gift Voucher must be of equivalent or greater value than the Parkson Gift Voucher used, differences will be forfeited.

Can I collect BonusLink Points or Parkson Card Accumulated Purchase Value (APV) for the purchase of Parkson Gift Voucher?

The purchase of Parkson Gift Voucher does not entitle you to collect BonusLink Points or Parkson Card Accumulated Purchase Value (APV).

Parkson Promotional Voucher

What is a Parkson Promotional Voucher?

The Parkson Promotional Voucher is a Yellow colour voucher that comes in denominations of RM10 or RM20.

How do I get the Parkson Promotional Voucher?

The Parkson Promotional Voucher is usually issued in-store to customers on special promotion period only. Every purchase of RM200 and above from the Cosmetics & Fragrance Department entitles the customer to receive a free RM20 Parkson Promotional Voucher. Some merchandise exclusion may apply, please visit us in-store for more details.

How, where and what can I use the Parkson Promotional Voucher for?

The Parkson Discount Voucher can be used to make any purchases at any Parkson stores. Some merchandise exclusion may apply, please refer to the overleaf of the voucher or in-store for more details.

My Parkson Promotional Voucher has expired, can I request for an extension?

Sorry to inform that the expiry date stamped on the Parkson Promotional Voucher is final. Any request to extend the expiry date will not be entertained.

Can I collect BonusLink Points or Parkson Card Accumulated Purchase Value (APV) for purchases made with the Parkson Promotional Voucher?

The Parkson Promotional Voucher does not qualify for any BonusLink Points, Parkson Card Accumulated Purchase Value (APV) or any other loyalty benefits.

Will I be given cash change for a purchase made with my Parkson Promotional Voucher?

Item(s) purchased with Parkson Promotional Voucher must be of equivalent or greater value than the Parkson Promotional Voucher used, differences will be forfeited.

What is the validity of the Parkson Promotional Voucher?

Please refer to your voucher, the expiry date is as stamped on the front of the voucher.

BonusLink

How can I apply to be a BonusLink Member?

Visit any Parkson Customer Service counter to sign up for a BonusLink Card for free.

My Bonuslink Card is stolen/lost. What should I do now?

Please contact BonusLink Customer Service at 03-7626 1000 or visit www.bonuslink.com.my to apply for a replacement.

What are the benefits to be a BonusLink Card Member?

As a BonusLink Card Member, you can collect BonusLink Points at all Parkson stores. These points in return are redeemable for products and vouchers.

Can I redeem Parkson Discount Voucher and collect additional BonusLink Points during BonusLink Members’ Day Sale?

Yes, you can.

Will I get my BonusLink Points immediately after making a purchase?

It will take approximately 2 – 3 months for your points to be credited into your BonusLink Account.

How can I check my BonusLink Points balance?

You can check your BonusLink Points balance at any Parkson Customer Service counter or call BonusLink @ 03-76261000 or visit www.bonuslink.com.my to check your point balance.

What is the Parkson-BonusLink Points Structure?

RM10 – RM299 is RM2 to 1 BonusLink Point
RM300 and above is RM1 to 1 BonusLink Point
Please note that the structure above is not applicable on BonusLink Member’s Day.

Is there an expiry for my BonusLink membership?

There is no expiry for your BonusLink membership. However, your BonusLink Points collected has a validity period. Please check your BonusLink Points Summary for more details.

How much does it cost to sign up for a BonusLink Card Membership? Are there any annual membership fees?

BonusLink Membership is free and there are no annual membership fees.

Can I use my BonusLink Card concurrently with other Parkson loyalty card to earn points?

Yes, you can.

Can I reinstate the BonusLink Points for my purchase if I do not have my BonusLink card with me during shopping?

Unfortunately, that is not possible.

Can I collect BonusLink Points for purchases made with Parkson vouchers?

You can only collect BonusLink Points for purchases made with Parkson Gift Voucher. Parkson Discount Voucher and Parkson Promotional Voucher are excluded.

How can I make redemptions for products and vouchers with my BonusLink Points?

Redemption can be made at any Parkson store’s Customer Service counter and do remember to bring along your BonusLink card.

Members' Day & Sale

I would like to know more about your Sale?

Information about Parkson Sales are updated frequently at Parkson What’s On website, do visit us frequently or stay connected with us through Parkson Facebook, Parkson Malaysia WeChat or alternatively, sign-up up for our eNewsletter here.

I would like to know when is the next Parkson BonusLink Members’ Day Sale Exclusive?

Please follow us on Parkson Facebook, Instagram and Parkson Malaysia WeChat for the latest updates.

Maybank TreatsPoints Redemption

How much Maybank TreatsPoints do I need to redeem a RM50 Parkson Gift Voucher?

A total of 25,000 Maybank TreatsPoints entitles you to redeem one (1) piece RM50 Parkson Gift Voucher.

How and where can I redeem Parkson Gift Vouchers with my Maybank TreatsPoints?

You can redeem Parkson Gift Vouchers with your Maybank TreatPoints from your nearest Parkson store. Redemption can be made at our in-store Customer Service counter.

What is the validity period of my Parkson Gift Vouchers redeemed with Maybank TreatsPoints?

The validity period is two (2) years from the date of issuance.
Parkson Gift Voucher Terms & Conditions printed at the back of the voucher applies.

What can I use the Parkson Gift Vouchers redeemed with my Maybank TreatsPoints for?

The Parkson Gift Vouchers is eligible for all storewide merchandise purchases, excluding the purchase of merchandise and services that are not directly or fully owned by Parkson.
Parkson Gift Voucher Terms & Conditions printed at the back of the voucher applies.

Exchanges & Returns

EXCHANGE & REFUND: Can I make an exchange or a refund for an item that I have purchased from Parkson?

Yes you may. Item(s) purchased from Parkson stores can be exchanged or refunded within seven (7) days from the date of purchase as stated on the receipt.

Non-exchangeable and non-refundable items (unless stated otherwise):-
Undergarments, electrical appliances, hampers, pillows, bolsters, bedsheets and accessories such as watches, jewelries, earrings, necklaces.

EXCHANGE & REFUND: Can I make an exchange or a refund for an item that I have purchased at another Parkson store?

Yes you may. Please visit a Parkson Customer Service counter convenient to you.

EXCHANGE & REFUND: How can I make an exchange or a refund for an item I have purchased from Parkson?

For Credit Card transactions:
Please bring the item along with your original receipt, credit card transaction receipt and credit card used for the purchase to your nearest Parkson Customer Service counter for assistance.

For Cash or Parkson Vouchers transactions:
Please bring the item along with your original receipt to your nearest Parkson Customer Service counter for assistance.

How will I be refunded for an item that I have purchased from Parkson?

For Credit Card transactions:
The amount will be refunded to your Credit Card account accordingly. Depending on your Credit Card issuing bank, it will take up to 30 working days to be reflected on your Credit Card statement/ account.

For Cash transactions:
The amount will be refunded to you in cash.

For Parkson Voucher transactions:
The amount will be refunded to you in the form of Parkson Vouchers.

EXCHANGE: Can I exchange for an item of a lower price?

Yes, you may. The price difference will be returned to you accordingly in the form of original payment method (Cash, Credit Card or Parkson Vouchers).

EXCHANGE: Can I exchange for an item of a higher price?

Yes you may. The price difference can be paid via Cash, Credit Card or Parkson Vouchers.

EXCHANGE & REFUND: Can I make an exchange or a refund for an item that I have purchased from Parkson after seven (7) days from the date of purchase?

Please visit our in-store Customer Service counter or contact our Customer Service at 1300 88 0828, Monday to Friday, 9am – 6.30pm, excluding public holidays for assistance.

REFUND: The electrical appliance that I have purchased from Parkson is faulty, what can I do?

Please contact the manufacturer/ distributor or visit the manufacturer’s/ distributor’s service centre as stated on the Warranty Card for repairs or exchange.

Parkson Gift Card

How do I check on the balance of my Parkson Gift Card?

Parkson Gift Card balance can be checked at the Cashier Counters or Customer Service Counters at any Parkson stores.

Where can I purchase the Parkson Gift Card?

Parkson Gift Card can no longer be purchased in any Parkson store starting from 1st May 2018. Any Gift Card purchases made before 1st May 2018 can still be used up until the end of its validity period.

Can I top up the value of my Parkson Gift Card?

Unfortunately, topping up the value of the Parkson Gift Card will not be possible.

Can I collect BonusLink Points or Parkson Card Accumulated Purchase Value (APV) for purchases made with my Parkson Gift Card?

Yes, you can collect BonusLink Points or Parkson Card APV for purchases made with your Parkson Gift Card.

What is the validity period of the Parkson Gift Card?

The Parkson Gift Card is valid for two (2) years from the date of issuance and any remaining balance on the card will be forfeited at the end of the expiry period.

Can I extend the validity period of my Parkson Gift Card if it is expired?

No extension or revalidation will be possible for expired Parkson Gift Cards.

Where can I use my Parkson Gift Card?

The Parkson Gift Card can be used at any Parkson departmental stores in Malaysia.

Parkson Emails & eNewsletter

How do I subscribe for Parkson eNewsletter?

Please click here

I did not subscribe to your mailing list but I am receiving emails from Parkson

Please find the unsubscribe button by simply clicking on the ‘Unsubscribe’ linked at the bottom of the email you have received from us to be removed from the mailing list.
Alternatively, if you need assistance, please contact Customer Service at 1300 88 0828, Monday to Friday, 9am – 6.30pm, excluding public holidays or through email: customerservice@parkson.com.my

How do I unsubscribe from your mailing list?

You may unsubscribe from our mailing list anytime simply by clicking on the ‘Unsubscribe’ link at the bottom of the email we have sent to you.
However, if you are having difficulties unsubscribing to our mailing list, please contact our Customer Service at 1300 88 0828, Monday to Friday, 9am – 6.30pm, excluding public holidays or through email: customerservice@parkson.com.my

How do I know if an email I receive is really from Parkson?

To ensure that the emails that you have received are genuinely from Parkson, please check the Sender email address. We usually send emails through the following email addresses only:
whatson@parkson.my
news@parkson.com.my
customerservice@parkson.com.my
To ensure that you continue to receive emails from us, please add all the above email addresses to your Email Addressbook.

Contact Us

Where is Parkson’s HQ?

Parkson Corporation Sdn Bhd’s HQ is located at:-

Level 5, Klang Parade,
2112 Jalan Meru, Klang
41050 Selangor Darul Ehsan
Malaysia
Tel: 03-3344 2882
Fax: 03-3344 2698

We’re here to help, contact our Customer Service at

Tel: 1300 88 0828 (Monday – Friday, 9am – 6.30pm, excluding Public Holidays)
Email: customerservice@parkson.com.my